Warranty Terms

TWO-YEAR LIMITED PRODUCT WARRANTY DO NOT RETURN PRODUCT TO THE STORE.

Your Gemelli Home product is covered by a Two-Year Warranty from the date of purchase. Should your Gemelli product have a defect in product material or workmanship within the warranty period, we will arrange to have your original product returned to us and either be replaced with an identical or better replacement to you, free of charge or apply other such remedies as described below. Before contacting Gemelli Consumer Support, please have the following information available for the Customer Service Representative:

  1. Write down the product model number, Serial Number, and date code (four-digit number) information. The information will be located clearly on the back/bottom of the unit.
  2. Have the original or a copy of the purchase sales receipt, cancel check or gift receipt.
  3. Please be prepared to provide your full name, day-time phone number and email address.
  4. We recommend that all Gemelli Home products be registered with our Consumer Support Center for faster service as well as keeping you updated on Gemelli Products and Services.

If the product or one of its parts qualifies for replacement under the Warranty program, Gemelli will send a prepaid shipping label via email so that the product can be returned to the Gemelli Service Center at no cost to you. Upon receipt of the full product (a complete unit with accessories) Gemelli may ship a new replacement or contact you with further information regarding your request for services. If replacement parts are requested and fall within the 2-year warranty time period, Gemelli Home will send to you, at no cost. Warranty claims are handled within 10-14 working days plus shipping time depending on your location.

IMPORTANT-CONDITIONS FOR A VALID WARRANTY

  • This warranty applies to products purchased in the USA and Canada.
  • This is the only expressed warranty for this product and is in lieu of any other warranty or conditions.
  • This product is warranted to be free from defects in materials and workmanship for a period of two (2) years from the date of original purchase. This warranty is valid for the original retail purchaser or gift recipient from the date of initial retail purchase and is not transferable.
  • Keep your original sales receipt as Proof of Purchase as it is required to make a warranty claim.

WARRANTY IS ONLY VALID WHEN THE WARRANTY REGISTRATION IS FILLED OUT IN FULL AND IS REGISTERED WITHIN 30 DAYS FROM THE DATE OF PURCHASE